Privacy Policy

1. Who we are

Belsoft Solutions (“Belsoft”, “we”, “us”, or “our”) is a software engineering company based in Portugal. We are the data controller for the personal data described in this policy. You can reach us at info@belsoftsolutions.com for any privacy-related question.

2. Information we collect

We collect personal data directly from you in the following situations:

• →Contact form: first name, last name, email address, phone number, and details about your project (services needed, budget, description).
• →Booking a call: your name, email address, and the meeting time you select, used to create a calendar event and send you a confirmation.
• →Job applications: the information you submit when applying to an open role, such as your name, contact details, and CV/resume.
• →Usage data: aggregated, anonymized website analytics collected automatically via Vercel Analytics (see our Cookie Policy).

3. How we use your information

We use the personal data we collect to: respond to your enquiries and scope proposals, schedule and hold meetings, evaluate job applications, deliver contracted services, send transactional emails related to your request, comply with legal obligations, and understand how our website is used so we can improve it. We do not use your personal data for advertising and we do not sell it.

4. Legal basis for processing

Under the EU General Data Protection Regulation (GDPR), we rely on the following legal bases: your consent (for example, when you submit the contact form), the necessity to take steps prior to entering into a contract or to perform one (for example, scheduling a call or delivering a service), and our legitimate interest in operating and improving this website.

5. Who we share your information with

We share personal data only with service providers who process it on our behalf, under contractual confidentiality and security obligations:

• →Resend — delivers transactional emails sent from our contact form.
• →Google Calendar — used to check availability and create calendar events when you book a call.
• →Vercel — hosts this website and provides privacy-respecting, cookieless website analytics.
• →Crisp — powers the live chat widget on this site. Any information you type into a chat, including your name or email if you provide it, is processed by Crisp on our behalf.

We do not otherwise disclose your personal data to third parties, except where required by law or to protect our legal rights.

6. International data transfers

Some of the service providers listed above may process data outside the European Economic Area. Where this happens, we rely on their compliance with recognized safeguards, such as the European Commission's Standard Contractual Clauses, to ensure your data remains protected.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purpose it was collected for: contact form and booking enquiries are kept for as long as needed to respond and, if a project follows, for the duration of that engagement; job application data is kept for the duration of the hiring process and a reasonable period after; data related to an active client contract is kept in line with that contract and applicable legal requirements.

8. Your rights under GDPR

If you are in the European Economic Area, you have the right to: access the personal data we hold about you, request correction of inaccurate data, request erasure of your data, request restriction of or object to our processing, and request a portable copy of your data. To exercise any of these rights, contact us at info@belsoftsolutions.com. You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD), Portugal's data protection authority.

9. Cookies

This website uses only strictly necessary cookies (for live chat) and does not use tracking or advertising cookies. See our Cookie Policy for full details on the technologies we use.

10. Data security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse, including encrypted data transport (HTTPS), restricted access to systems that store personal data, and using reputable service providers with their own security commitments.

11. Children's privacy

This website is intended for business use and is not directed at children. We do not knowingly collect personal data from anyone under the age of 16.

12. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

13. Contact us

Questions about this policy or how we handle your data can be sent to info@belsoftsolutions.com or by phone at +351 913 797 211.